Return and Exchange Policy
1. Overview
At Bluetag, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please read our refund and exchange policy carefully to understand your options.
2. Eligibility for Refund and Exchange
We accept for refund and exchange within 15 days from the date of delivery.
To be eligible for a return or exchange, the item must be in its original condition, unused, in its
original packaging, and with price tag.
3. Initiate a Refund and Exchange
Contact our customer support team at support@bluetagonline.com or call +92 334 2000402 ,
+92 336 0990906 to request a refund and exchange.
4. Return Shipping
Customers are responsible for return shipping costs, if the mistake from customer side, if the
return is due to a mistake on our part or a defective product company will responsible for return
shipping cost.
We recommend using a trackable shipping method and keeping the shipping receipt until the
return or exchange is processed.
5. Refund
Once we receive your return and inspect the item, we will process your refund within 5-10
business days.
Refunds will be issued to the account payment method.
6. Exchange
If you wish to exchange an item, please contact our customer support team to arrange the
exchange.
Exchanges are subject to product availability. If the desired item is not available, a refund will be
issued.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 2 days of receiving the
item.
We will provide instructions for returning the item and will either send a replacement or issue a
refund, as per your preference.
8. Contact Us
If you have any questions or need assistance with the refund or exchange process, please contact our customer support team at:
support@bluetagonline.com
+92 334 2000402
+92 336 0990906
9. Changes to this Policy
Bluetag reserves the right to update or modify this refund and exchange policy at any time. Please check this page when you place order for any changes.